Approved Directories Ltd
Last updated: 26/06/2025
We are committed to delivering a transparent, responsible, and fair service across all our directories. If you have a complaint about a listed business, a review, or the way our service operates, we encourage you to follow the steps below so we can address your concerns effectively.
1. What You Can Complain About
You can raise a complaint with us regarding:
- A business listed on one of our directories
- A review you believe to be false, inappropriate, or misleading
- A concern about the accuracy of listing information
- Content that breaches our terms or policies
- A technical or customer service issue
- The way we’ve handled your personal data
- Any behaviour you feel breaches the Business Protection from Misleading Marketing Regulations 2008 or Consumer Protection laws
2. Who Can Complain
- Members of the public
- Customers of listed businesses
- Businesses listed on our directories
- Data subjects whose personal data appears on our websites
3. How to Make a Complaint
To make a complaint, please contact us via one of the following methods:
Email: support@approveddirectories.co.uk
Post:
Complaints Department
Approved Directories Ltd
Suite 3, 22 – 26 Nottingham Road, Stapleford, Nottingham, NG9 8AA
Please include:
- Your full name and contact details
- A clear description of the issue
- Supporting information (e.g., screenshots, URLs, names of businesses involved)
- What outcome you are seeking
4. What Happens Next
- You will receive an acknowledgement within 3 working days
- We aim to provide a full response within 10 working days
- If your complaint requires investigation (e.g., regarding a listed business or review), we may need additional time and will update you accordingly
- All complaints are handled confidentially and fairly
5. Complaints About Listed Businesses
If your complaint is about a business listed on our directories, please note:
- We are not responsible for the conduct or workmanship of listed businesses
- We do not mediate customer disputes but may remove or update listings where justified
- For serious disputes, you may wish to escalate your concern to:
- Trading Standards
- Citizens Advice Consumer Service
- Small Claims Court (where applicable)
We may take internal action if a business is found to be in breach of our terms, such as removing their listing or revoking verification status.
6. Complaints About Reviews
If your complaint is about a review:
- We will investigate for breaches of our Review Policy
- The review may be edited, hidden, or removed if it violates our guidelines
- Businesses are permitted to publish a public response
- We reserve the right to request evidence from both parties
7. Appeals
If you are unhappy with the outcome of your complaint:
- You may submit an appeal within 14 days of our final response
- The appeal will be reviewed by a senior team member not involved in the original decision
- You will receive a final decision within 10 working days of your appeal submission
8. Data Protection & Privacy
If your complaint relates to your personal data, we will handle it in accordance with the UK GDPR and our Privacy Policy. If you are dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
9. Unreasonable Behaviour
We will not tolerate abusive, threatening, or persistent complaints that are not made in good faith. We reserve the right to close complaints where this behaviour occurs.
10. Contact Us
For all complaints or enquiries:
📧 Email: support@approveddirectories.co.uk
📍 Address: Suite 3, 22 – 26 Nottingham Road, Stapleford, Nottingham, NG9 8AA