Approved Directories Ltd
Last updated: 26/06/2025
This Review Policy explains how we manage, display, and moderate reviews on directories operated by Approved Directories Ltd, including:
- Approved Roofers
- Approved Landscapers
- Roofing Register Ltd
- Roofers in My Area
We aim to ensure that all reviews are genuine, relevant, and fairly handled.
1. Who Can Leave a Review?
Reviews can only be submitted by individuals who have directly hired or interacted with the listed business. You must:
- Be 18 or over
- Provide a valid email address
- Have first-hand experience of the service being reviewed
We may contact reviewers to verify authenticity.
2. What’s Allowed in a Review
Reviews must:
- Be truthful and based on actual experience
- Use respectful and appropriate language
- Focus on the quality of service, professionalism, timeliness, or customer care
- Avoid personal attacks or discriminatory content
3. What’s Not Allowed
We will not publish or may remove reviews that:
- Contain hate speech, threats, or abusive language
- Are clearly fraudulent, spam, or self-promotional
- Are submitted by competitors or non-customers
- Disclose personal information without consent
- Refer to legal action or contain defamatory accusations
4. Moderation and Editing
- We manually review all submissions before publication
- We may correct minor spelling or formatting issues
- We will not alter the meaning or sentiment of a review
- Businesses may be notified when they receive a new review
- We reserve the right to refuse or remove reviews at our discretion
5. Responding to Reviews
Businesses may submit a professional response to any review. This response will appear alongside the original review and must also comply with this policy.
6. Fake or Misleading Reviews
In line with the DMCC Act 2024 and misleading marketing regulations, we have a zero-tolerance policy for:
- Fake reviews written by businesses or affiliates
- Paid or incentivised reviews that aren’t disclosed
- Reviews used to harm a competitor without basis
Violators may be suspended or removed from our directories without refund.
7. Reporting a Review
If you believe a review is fake, misleading, or violates this policy, please contact us with details at:
📧 support@approveddirectories.co.uk
We will investigate and respond within a reasonable timeframe.
8. Data Protection
We process personal data in accordance with the UK GDPR and our Privacy Policy. Reviewers’ names may be published (first name or initials), but email addresses will not be displayed publicly.
9. Updates to This Policy
We may revise this policy to comply with new legal standards or improve moderation. The most recent version will always be available on our websites.
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